This English version is provided for convenience. If there is any difference, the Korean version prevails unless the law of the country where you live provides otherwise. Korean version (한국어)
Refund & Withdrawal Info
All Pawtheon products are sold through the payment system of the Store where you buy them (Google Play or ONE store). You can request a refund directly from the Store where you bought, or request one from us by email.
1. Withdrawal and Refund Criteria
In general, you may withdraw within 7 days of receiving the contract details. If the product becomes available for use later, the period starts on that later date.
| Situation | Refund criteria |
|---|---|
| Unused Nyam Stick bundle | Eligible for withdrawal within 7 days |
| Partially used Nyam Stick bundle | The unused portion is refundable within 7 days. Free Nyam Stick is treated as used first. |
| Nyam Stick already used | Change-of-mind withdrawal for the used portion may be restricted when statutory requirements are met. |
| Ad Pass | Supply begins after purchase. Change-of-mind withdrawal may be restricted only if the legally required measures, including notice of restrictions and trial use where required, have been provided. |
| Starter Pack (1 per account) | The unused Nyam Stick portion is refundable within 7 days. The same account cannot buy it again after a refund. |
| Product differs from its description, advertising or contract | Withdrawal is available within 3 months of supply and within 30 days of learning, or being able to learn, of the discrepancy. |
| A minor pays without a legal representative's consent | The minor or legal representative may cancel as provided by law (Article 11). |
Use alone is not grounds to refuse a refund where statutory restriction requirements have not been met or the product is defective. Separate Store refund policies may also apply; statutory rights remain unaffected. If a product was not delivered, you can also request purchase restoration.
How “unused Nyam Stick” is counted
- Nyam Stick you bought and Nyam Stick you obtained in the game are combined into one wallet. When you use Nyam Stick, the (free) Nyam Stick obtained in the game is treated as used first.
- So unused paid Nyam Stick is the smaller of “the Nyam Stick you hold now” and “the total of paid Nyam Stick that has not been refunded”. If you bought several times, what you bought first is treated as used first.
- Refund amount = payment amount of that product × (number of unused Nyam Stick among those received from that product ÷ number of Nyam Stick received from that product)
- Example: if you buy 100 Nyam Stick, obtain 30 in the game, and then use 50 → the 30 free ones are treated as used first, so only 20 of the paid ones have been used. You can be refunded for the remaining 80 (80% of the payment amount).
For a refund when only part has been used, please request it by email as in 2-3. If you request it directly from the Store and the whole payment is refunded, all the Nyam Stick received from that payment is removed (2-4). The detailed standards are in Terms of Service, Article 9.
2. How to get a refund
2-1. Requesting through Google Play
Sign in with the purchasing Google account and follow the Google Play refund instructions. Depending on the purchase date, product and payment method, the Store may handle the request or direct you to the developer. Developer inquiries can be sent to the email below.
2-2. Requesting through ONE store
Submit a refund inquiry through ONE store's purchase history and customer service, or email us directly below. A request through ONE store may be forwarded for the seller to verify the purchase and refund eligibility (ONE store Terms of Service). The ONE store edition is offered in the Republic of Korea.
2-3. By email to us
Whichever Store you bought from, please send the following to loves2kill2@gmail.com.
Email subject: Pawtheon — Refund request
- Store of purchase — Google Play or ONE store
- Order number (required) — for Google Play, the number in the form
GPA.1234-5678-9012-34567in the receipt email; for ONE store, the order (purchase) number in your purchase history or payment receipt - Account number — the 8 characters at the very bottom of the game's Settings (Copy button)
- The date of purchase and the product name
- The reason you want a refund
- If it is the cancellation of a minor's payment: that fact and the legal representative's contact details (we may separately ask for the minimum material needed for confirmation)
Never send your card number or password. We do not ask for them.
- Valid withdrawal requests are refunded within 3 business days from the date specified by law. For digital content, this runs from withdrawal; payment cancellation is requested from the Store where necessary. The time for the refund to appear may vary by Store and payment method.
- Statutory late-payment interest is paid if repayment is delayed. If there are grounds to restrict a refund, we explain them.
2-4. What happens in the game after a refund
- When a full refund is confirmed, the Nyam Stick granted by that purchase is recovered at your next connection. A partial refund recovers only the unused Nyam Stick covered by it. If the balance is insufficient for a full-refund recovery, it may become negative (for example, -350).
- While it is negative, you cannot use Nyam Stick, and when you obtain Nyam Stick in the game, it first fills the shortfall. Things you do with Coins can be done as before.
- If the Ad Pass is refunded, you go back to watching ads to receive rewards.
- Even if the Starter Pack is refunded, the “1 per account” purchase record remains and you cannot buy it again.
- Upgrades already bought with Nyam Stick are not reversed.
3. Restoring an Undelivered Purchase
- Please close the game completely and open it again. A purchase whose verification was not finished arrives by itself when you open the game again.
- Please check that the account you bought with and the account you are signed in to now are the same. If you bought with a guest account and then signed in with another account, the purchase is in the account you bought with.
- If it still does not work, please send the Store of purchase, the order number (for Google Play it starts with GPA.; for ONE store it is the order number in your purchase history), and your account number to loves2kill2@gmail.com. We check the records and add the missing Nyam Stick (at your next connection you get the alert “Nyam Stick from your support request has arrived”).
We cannot add Nyam Stick for an order whose payment was cancelled or refunded by the Store where you bought.
4. Keeping inquiry records
In accordance with the E-Commerce Act (the Act on the Consumer Protection in Electronic Commerce, etc. of the Republic of Korea), records of handling refunds and inquiries are kept for 3 years, and payment records are kept for 5 years. For details, please see Privacy Policy, Section 3.