This English version is provided for convenience. If there is any difference, the Korean version prevails unless the law of the country where you live provides otherwise. Korean version (한국어)
Account & Data Deletion Request
You can delete your Pawtheon account and game data right in the app, or request deletion by email even if you do not have the app.
Deleted accounts and progress cannot be restored. Game data, including Coins, Nyam Stick, invited followers and the Ad Pass, will be deleted. Keep order numbers needed to verify purchases and, if possible, request a refund before deletion. Account deletion alone does not remove statutory refund rights.
Method 1. Delete in the app (handled right away)
- Open Pawtheon and sign in. (An internet connection is needed.)
- Tap the gear (Settings) on the right side of the screen.
- Tap Delete Acct at the bottom of the Settings window.
- A confirmation window appears twice. If you tap Delete both times, the account is deleted right away and you return to the first screen.
The method is the same for guest accounts and Google accounts. If you tap Cancel partway, nothing is deleted. If you signed in with a Google account, the Google account itself stays as it is after deletion (only the Pawtheon account is deleted). Account deletion remains available during a restriction. If you cannot use the app, please use Method 2.
Method 2. Request by email without the app
If you have already deleted the app or cannot open it, or if use of the account is restricted, please write to loves2kill2@gmail.com.
Email subject: Pawtheon — Account deletion request
What to write
- If you signed in with a Google account: the email address of the Google account linked to the game. To confirm it is you, please send it from that email address.
- Account number (the 8 characters at the very bottom of the game's Settings) — please write it if you know it.
- If you have ever paid, one order number (for Google Play it starts with GPA.; for ONE store it is the order number in your purchase history) and the Store of purchase — this helps us find the account.
- The request itself, such as “Please delete my account and all my data”
Do not send your password or card number. We do not ask for them.
- Processing time: Following identity verification, the Company takes the necessary deletion measures and notifies the requester of the result, or the statutory reason for refusal and how to object, within 10 days of receiving a personal-information deletion request. The minimum information necessary to verify identity may be requested.
- A guest account has no email linked to it, so without the account number or an order number we cannot find which account it is. If you can open the app, Method 1 is the surest way. If you have already deleted the app in which you used the guest account, there is no way to sign in to that account again. The progress data left on the server is not deleted automatically, so if you want it deleted, please write the account number or an order number and request it by email.
If you want to keep the account and delete only data
- There is no feature to return only the game progress to the beginning. If you want to start over from the beginning, please delete the account and start anew.
- Alerts: If you turn off Alerts in the game's Settings, the alert subscription is cancelled.
- Ad records: You can delete the advertising ID in your phone settings. This alone does not delete all records already held by the ad company (how).
- Other individual data: Send the account number and the data to be deleted to loves2kill2@gmail.com. Notification of the result follows the 10-day period above. If data cannot be located because it is not linked to the account, the Company explains this and any available deletion method.
Data that is deleted
| Data | When |
|---|---|
| Account (sign-in information: account identifier, and the email, display name, and profile photo URL of the linked Google account) | Immediately |
| Terms consent record (terms version, time of consent) | Immediately |
| All game progress (Coins and Nyam Stick, areas, upgrades, tutorial, Followers owned and their growth) | Immediately |
| Game currency state and last transaction result (balance, purchases, followers and reward claim status). See below for separately retained payment, refund, support-grant transactions and refund counts | Immediately |
| Ad usage counts and ad reward details, records of purchased products you own (Ad Pass, Starter Pack) | Immediately |
| Records of requests treated as manipulation (reason, time) | Immediately |
| Coupon code and time of use | Immediately |
| Personal mail and account-specific mail identifiers, sources, claim and deletion status | Immediately |
| Attendance reward claim date, time and quantity | Immediately |
Firebase Authentication account information may take up to 180 days after a deletion request to be fully removed from live and backup systems. Device settings are removed when the app is deleted. Turning alerts off unsubscribes the device but does not immediately delete tokens or installation IDs. They are not stored on our server. Send deletion requests to the email above (retention periods).
Restriction records are also deleted immediately on account deletion. A minimal deletion-complete marker remains to prevent recreation of the same account. We keep no per-user draw history; daily (UTC) counts by grade that are not linked to accounts remain after account deletion.
Data that remains because of the law or operations
| Data | How long | Reason |
|---|---|---|
| Payment records: order number, Store of purchase, product, purchase and refund times, number of Nyam Stick granted or recovered, processing status, record of Nyam Stick added in response to an inquiry. Kept only as an account value converted so that it cannot be reversed (a hash), without name or email | 5 years from the transaction date | Duty to preserve transaction records under the E-Commerce Act of the Republic of Korea (records on payment and withdrawal) |
| Refund count record (account identifier hash, count, refund times, most recent product and Nyam Stick amounts) | Stored separately for 5 years from the last refund record, then automatically deleted (regardless of account deletion) | Checking for repeated refunds |
| Records of handling inquiries, complaints, and disputes (including the emails you sent) | 3 years | Duty to preserve dispute-handling records under the E-Commerce Act of the Republic of Korea |
| Server access records | Deleted automatically after 30 days | Checking for errors and abuse |
| Crash reports | Deleted automatically after 90 days | Fixing errors |
| Usage statistics | Deleted automatically after up to 14 months | Service improvement (statistics not connected to the account name or email) |
| Restriction records (suspension stage, time the suspension is lifted, whether the suspension is permanent, and the identifier and time of recent requests counted toward deciding the next suspension stage; only as a hash, without name or email) | Deleted with the account. Accounts still restricted are automatically deleted with their game data by the daily cleanup after a default period of 3 months (90 days); an administrator may extend retention by 90 days by default for review | Reviewing abuse |
| Operations alerts (the account number and, for refunds, the refunded product, number of Nyam Stick, dates, etc. that went to the operator's messenger (Telegram) when the account was permanently suspended or when a refund on the same account was the 3rd or later) | Until the Service ends (not deleted automatically; kept) | Checking for abuse |
Advertising ID records processed by ad companies follow each company's policy. You can delete the advertising ID in your phone settings. This alone does not delete all records already held by the ad company (how).
Records that have a set period are deleted when that period has passed. For details, please see the Privacy Policy.